Aviation Management Course

Aviation Management Course

Duration: 6 months – 3 days a week / 2 hours a day

Pre requisites – 12th Grade, 1year or 2nd year Graduate students,Basic knowledge of English

Age: 17-24 years


Aviation Management training emphasizes the importance of creating a welcoming and inclusive environment, ensuring that passengers feel comfortable and valued throughout their journey. The session also emphasizes the importance of using appropriate language, tone, and body language to convey information accurately and professionally


Course Modules:

  • Introduction to the Aviation Industry:
    • Overview of the aviation sector, including airlines, airports, and related services
    • Understanding the importance of Management in aviation

  • Customer Service in Aviation:
    • Principles of excellent customer service in the aviation context
    • Handling diverse passenger needs and expectations

  • Communication Skills:
    • Effective communication with passengers and team members
    • Conflict resolution and problem-solving techniques

  • In-Flight Service and Catering:
    • Providing in-flight services with a focus on Aviation Management
    • Coordinating with catering services to meet passenger needs

  • Professionalism and Grooming Standards:
    • Maintaining a professional appearance and demeanor
    • Adhering to grooming standards and uniform policies

  • Teamwork and Collaboration:
    • Promoting teamwork among aviation staff
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