Travel And Customer Service
Duration: 6 months – 3 days a week/2 hours a day
Pre requisites:
- 12th pass or appeared, First Year or Second Year Graduation students
- Basic communication skills, both verbal and written, are beneficial
Age: 17 years and above
Training in travel and customer service within the aviation industry is designed to equip professionals with the skills and knowledge necessary to provide exceptional service to passengers throughout their journey.
Course Modules:
- Effective communication skills:
- In the realm of aviation, effective communication is paramount for ensuring safety, efficiency, and a positive passenger experience
- Effective communication is not only crucial for operational efficiency but also contributes significantly to the overall safety and satisfaction of passengers
- Enhancing language skills:
This training program focuses on elevating English language proficiency within the aviation context. Participants undergo a comprehensive curriculum aimed at refining their listening, speaking, reading, and writing skills. - Personality Management:
This training program is dedicated to developing and refining the personal and interpersonal skills of aviation professionals to enhance their overall effectiveness in the industry. The goal is to foster a well-rounded and adaptable personality that aligns with the demands and expectations of the aviation sector. - Travel Management:
This training program focuses on equipping individuals with the knowledge and skills necessary for effective travel management within the aviation industry. - Customer Relationship Management:
This training program centers on cultivating skills related to managing and enhancing relationships with aviation customers. Key aspects of the curriculum including understanding Customer Profile, developing communication skills to engage with customers professionally and also addressing customer issues and conflicts with empathy and efficiency.Turning challenging situations into opportunities for positive resolution.