Course Modules:

• 1. Introduction to Aviation & GDS
  • Overview of the aviation industry, airline operations, and global distribution systems.


• 2. Amadeus System Basics
  • System navigation, sign-on procedures, command formats, and help tools.


• 3. Flight Availability & Schedules
  • Searching flights, interpreting availability, classes, connections, and schedules.


• 4. PNR Creation & Management
  • Creating, modifying, and retrieving bookings with passenger details and service requests.


• 5. Fare Display & Pricing
  • Fare types, fare rules, pricing itineraries, and automatic fare calculation.


• 6. Ticketing & Re-Issuance
  • E-ticket issuance, cancellations, refunds, exchanges, and revalidation.


• 7. Ancillary Services & Special Requests
  • Seats, meals, baggage, frequent flyer entries, and SSR handling.


• 8. Queues, Office Profiles & Productivity Tools
  • Queue management, office IDs, and workflow efficiency.


• 9. Industry Scenarios & Customer Handling
  • Real-life booking cases, changes, cancellations, and customer interaction.


• 10. Assessment & Certification
  • Practical evaluation and course completion certification.

Key Highlights:

• ✈ 100% practical Amadeus system training
• ✈ Industry-aligned curriculum
• ✈ Ideal for Aviation, Travel & Tourism students
• ✈ Career-oriented for Airline Ground Staff & Travel Consultants